Resident Acquisition Coordinator 

Spanish Speaker 

Housing Alexandria (HALX) is a non-profit affordable housing developer and owner. Click here to learn more about our history, mission, vision, and values. 

Purpose of Position  

The Resident Acquisition Coordinator team member will drive and sustain occupancy by executing strategic Low-Income Housing Tax Credit (LIHTC) leasing initiatives and fostering meaningful resident experiences from prospect to move-in, and at renewal time. The team member will work to increase resident retention by addressing resident concerns, assisting in property inspections, supporting marketing efforts, and maintaining consistent communication.  

The ideal candidate has strong marketing, data analysis, communication, and critical thinking skills. They are highly organized and have excellent customer service skills. Spanish fluency required. This position reports to the Leasing lead. 

Primary Responsibilities 

Resident Acquisition 

• Lead efforts to acquire new residents by conducting property tours, responding to inquiries, and guiding prospects through leasing.  

• Support leasing activities, including application processing, fee collection, lease preparation, move-in coordination, and compliance with Fair Housing, LIHTC, and Affordable Housing laws and regulations.  

• Complete the renewal process to retain current residents, ensuring proactive communication, addressing resident concerns, and securing renewal documentation.  

• Secure all documentation from tenants/candidates as required to complete the rental application to meet compliance standards. 

• Screen prospective residents for eligibility and property requirements according to company guidelines. 

• Prepare income certifications for manager approval and sign-off.  

• Maintain resident leases and prepare compliance reports, as required.  

• Maintain resident files, both digital and paper, updating for accuracy and storing securely according to company and legal requirements. 

• Maintain positive and consistent resident communication by addressing questions, concerns, and creating feedback opportunities.  

• Promote community visibility by engaging in local outreach and hosting on-site events to attract prospective residents. 

Ongoing Work  

• Maintain accurate and up-to-date resident-related records in Entrata, SharePoint, and compliance-required platforms.  

• Maintain professional and technical knowledge by completing required training, obtaining necessary certification, attending subject-relevant educational workshops, and reviewing professional publications.   

• Ensure accurate and up-to-date record-keeping for all leasing, marketing, and resident activities. 

• Support HALX fundraising and brand-building campaigns.   

• Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion.  

• Perform other duties as directed.  

Required Skills and Qualifications 

• Minimum of two years of experience in LIHTC and affordable housing leasing, marketing, or property operations, with a strong focus on customer service. 

• Spanish speaking, writing, and reading fluency required.  

• Proficient in affordable housing applications and LIHTC compliance processes. 

• Tech-savvy, with the ability to navigate property management software (Entrata), update online platforms effectively, and teach residents how to use it.  

• Social media and online marketing experience with the ability to create content and engagement. 

• Strong interpersonal and communication skills, with a professional and approachable demeanor. 

• Organized and detail-oriented, with the ability to manage multiple tasks and priorities efficiently. 

• Commitment to supporting Housing Alexandria’s mission, values, and commitment to diversity, equity, and inclusion.   

Beneficial Skills and Qualifications   

• Experience in research, data analysis, and problem-solving.   

• Proficiency in property management software (Entrata). 

• Comfortable with various responsibilities, including day-to-day administrative tasks and big-picture strategic projects, which may evolve. 

• Experience aiding individuals and groups facing difficulties such as economic disadvantage, unemployment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, and inadequate housing. 

Position Requirements    

This is a full-time position based on-site, with occasional responsibilities requiring flexibility for evening or weekend activities. The team member must have a valid driver’s license and reliable transportation, as travel within the City of Alexandria is required.  

Is this position right for you? 

We strongly encourage people of every race, color, orientation, age, gender, origin, and ability to apply. Candidates with lived experience in the services we provide are highly desired. We value a diverse workplace and prioritize an inclusive climate without discrimination and harassment during the application process and after you join the team. 

Research indicates that men tend to apply for jobs when they meet just 60% of the criteria, while women and people from other marginalized groups only apply if they are a 100% match. If you are passionate about Housing Alexandria’s mission and think you have what it takes to be successful in this role, even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to consider your application. 

Salary and Benefits 

Commensurate with experience. $22hr to $24hr.  

Housing Alexandria’s benefits package includes 100% employer-paid individual medical, dental, vision, life, and disability insurance. It also includes up to 5% matching 401(k), parental leave, HSA, tuition assistance, paid networking opportunities, a wellness program, robust paid time off, and more.  

How to apply 

Please submit a resume and cover letter to resumes@housingalexandria.org. Only resumes that include a cover letter will be considered. Use of AI in cover letters is discouraged. Professional references are required as part of the interview process.  

NOTE 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship. 

Housing Alexandria is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.

Leasing and Marketing Coordinator 

Spanish Speaker

Housing Alexandria (HALX) is a non-profit affordable housing developer and owner. Click here to learn more about our history, mission, vision, and values. 

Purpose of Position  

The Leasing & Marketing Coordinator will help drive Housing Alexandria’s occupancy goals by attracting qualified prospective residents and strengthening the visibility of our apartment communities. This position combines leasing, digital marketing, community outreach, and content creation into one dynamic role. The Coordinator serves as the primary steward of each property’s online presence, manages prospect engagement from first inquiry through move-in, develops creative marketing content, and builds relationships within the community to generate qualified leads. 

The ideal candidate is equally comfortable hosting an open house, creating engaging social media content, updating online listings, analyzing leasing traffic, and following up with prospective residents. They are organized, creative, customer-focused, and data-driven. This position reports to the Leasing Lead. 

Primary Responsibilities 

Resident Acquisition 

• Develop, maintain, and actively manage prospect lists, guest cards, waitlists, and follow-up communications. 

• Respond promptly to phone, email, website, and social media inquiries. 

• Conduct outreach calls and follow-up campaigns to convert prospective residents into applicants. 

• Screen applicants according to Housing Alexandria policies and affordable housing program requirements. 

• Plan, coordinate, and host leasing events, open houses, and community tours. 

• Represent Housing Alexandria at neighborhood events, housing fairs, employer outreach events, and community partner meetings. 

• Develop relationships with local employers, community organizations, referral partners, and service providers to increase qualified referrals. 

• Identify new outreach opportunities that increase visibility and applicant traffic. 

Digital Marketing  

• Manage and maintain the online presence for HALX’s communities. 

• Ensure property websites, Internet Listing Services (ILS), Google Business Profiles, and online directories remain accurate, current, and visually appealing. 

• Monitor and respond professionally to online reviews while supporting the organization’s online reputation. 

• Monitor marketing performance and recommend improvements to increase traffic and qualified leads. 

• Maintain consistent branding across digital platforms. 

• Create engaging social media content, photography, short-form videos, newsletters, flyers, signage, and promotional materials. 

• Develop content highlighting resident life, community events, affordable housing resources, and neighborhood amenities. 

• Maintain a content calendar and coordinate campaigns supporting leasing goals. 

• Assist with organizational marketing initiatives, fundraising campaigns, and community storytelling as needed. 

Ongoing Work  

• Maintain accurate and up-to-date resident-related records in Entrata, SharePoint, and compliance-required platforms.  

• Maintain professional and technical knowledge by completing required training, obtaining necessary certification, attending subject-relevant educational workshops, and reviewing professional publications.   

• Ensure accurate and up-to-date record-keeping for all leasing, marketing, and resident activities. 

• Support HALX fundraising and Resident Services campaigns.   

• Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion.  

• Perform other duties as directed.  

Required Skills and Qualifications 

• Bachelor’s degree in Marketing, Communications, or a related field, or an equivalent combination of education and relevant experience. 

• Two or more years of experience in leasing, property management, sales, marketing, hospitality, or customer service. 

• Experience managing social media platforms and creating engaging digital content. 

• Excellent written and verbal communication skills. 

• Strong customer service and relationship-building abilities. 

• Organized with excellent time management and follow-through. 

• Comfortable learning new technology platforms, including Entrata, Microsoft Office, Canva, and social media management tools. 

• Ability to work independently while managing multiple priorities. 

• Valid driver’s license and reliable transportation. 

• Commitment to supporting Housing Alexandria’s mission, values, and commitment to diversity, equity, and inclusion.   

Beneficial Skills and Qualifications   

• Bilingual in English and Spanish. 

• Experience in affordable housing, multifamily housing, real estate, hospitality, or nonprofit organizations. 

• Experience using Canva, Adobe Express, or similar graphic design software. 

• Photography, videography, or basic video editing experience. 

• Experience with Google Business Profile, Meta Business Suite, and online advertising platforms. 

• Knowledge of Fair Housing principles and affordable housing programs. 

Position Requirements    

This is a full-time in-person position that requires the team member to be on-site. The schedule generally follows regular business hours; however, planned evening and weekend work is required to host resident events, community outreach activities, and open houses. Local travel between Housing Alexandria communities is required. 

Is this position right for you? 

We strongly encourage people of every race, color, orientation, age, gender, origin, and ability to apply. Candidates with lived experience in the services we provide are highly desired. We value a diverse workplace and prioritize an inclusive climate without discrimination and harassment during the application process and after you join the team. 

Research indicates that men tend to apply for jobs when they meet just 60% of the criteria, while women and people from other marginalized groups only apply if they are a 100% match. If you are passionate about Housing Alexandria’s mission and think you have what it takes to be successful in this role, even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to consider your application. 

Salary and Benefits 

Commensurate with experience. $22hr to $24hr.  

Housing Alexandria’s benefits package includes 100% employer-paid individual medical, dental, vision, life, and disability insurance. It also includes up to 5% matching 401(k), gas and phone stipend, parental leave, HSA, tuition assistance, paid networking opportunities, robust paid time off, and more.  

How to apply 

Please submit a resume and cover letter that highlights a digital marketing achievement you are proud of to resumes@housingalexandria.org. Only resumes that include a cover letter will be considered. Use of AI in cover letters is discouraged. Professional references are required as part of the interview process.  

NOTE 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship. 

Housing Alexandria is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. 

Maintenance Technician II 

Spanish Speaker

Housing Alexandria (HALX) is a non-profit affordable housing developer and owner. Click here to learn more about our history, mission, vision, and values. 

Purpose of Position  

The Maintenance Technician is responsible for maintaining the physical integrity and overall functionality of the multi-family property. This role ensures that the community remains a safe, clean, and comfortable environment for residents by collaborating with vendors, performing routine inspections, preventive maintenance, and repairs on building systems, facilities, and equipment. The ideal candidate is proficient in diverse skills to handle various aspects of property upkeep, including, but not limited to, HVAC systems, plumbing, appliance repair, basic mechanical skills, and drywall. They are proactive problem solvers with excellent organization, communication, and customer service skills. This position reports directly to the community manager. 

Primary Responsibilities 

Maintenance & Repairs 

• Respond promptly to resident maintenance requests, addressing plumbing, HVAC, carpentry, appliance repair, and other general handyman needs. 

• Conduct routine maintenance tasks to uphold community safety, quality, and appearance, such as repairing leaks, addressing trip hazards, and replacing smoke detectors. 

• Prepare recently vacated units for new residents by performing repairs, painting, drywall patching, and window/door replacements. 

• Track, respond to, escalate, and close maintenance tickets efficiently using CRM software, ensuring all issues are resolved to HALX standards. 

• Maintain effective communication with residents and vendors regarding repairs, timelines, challenges, and expected outcomes. 

Preventive Maintenance & Inspections  

• Perform regular preventive maintenance, including inspecting building systems and tracking mechanical performance to identify and address potential issues proactively. 

• Conduct routine property inspections, including units, common areas, and grounds, to ensure safety, cleanliness, and compliance with HALX standards. 

• Implement and follow safety protocols, including OSHA standards and local building codes, to ensure all work complies with regulations. 

Vendor Support 

• Support the coordination of vendor activities for repairs and services beyond personal expertise, ensuring work is completed to HALX quality standards and in compliance with community rules. 

• Communicate feedback or concerns about vendor performance to the Community Manager and assist with approving vendor invoices and payments. 

Ongoing Work  

• Maintain professional and technical knowledge by completing required training, obtaining necessary certification, attending subject-relevant educational workshops, and reviewing professional publications.   

• Assist leadership in budgeting, invoice approvals, and financial forecasting to support the community’s operational and revenue goals. 

• Maintain a well-organized inventory of tools, equipment, and supplies, ensuring readiness for maintenance tasks. 

• Support the enforcement of community rules to ensure resident safety and well-being. 

• Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion.  

• Perform other duties as directed.  

Required Skills and Qualifications 

• Three years of experience as a maintenance technician, handyperson, or tradesperson.  

• HVAC certification  

• Proficient and general knowledge in plumbing, mechanical skills, carpentry, electrical, and drywall. 

• Ability to operate property management software for maintenance tracking to update work orders, document repairs, and communicate with the property management team.  

• Valid driver’s license.  

• Basic tools to complete the work. 

• Excellent customer service and communication skills. 

• Ability to meet the physical requirements listed below for long periods. 

• Strong organization and time management skills, with attention to detail.  

• Proficient with OSHA safety laws, building codes, and safety regulations.  

• Sincere interest in career growth and support of Housing Alexandria’s mission.   

Physical Requirements 

Maintenance technicians need to be physically fit to perform their job duties, which can include:  

• Regularly lifting and carrying objects up to 50 pounds, and sometimes up to 100 pounds   

• Pushing, pulling, and moving objects to clean, reach, and service machinery   

• Prolonged periods of standing and walking   

• Frequent bending and stretching to access equipment and objects   

• Climbing ladders and steps   

• Stooping, kneeling, and crouching to perform tasks   

• Operating a variety of machines and equipment, including vehicles, hand tools, and power tools   

• Having close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus and inspect  

• Ability to work in noisy, crowded environments, and in and around dust, fumes, and odors. They may also need to be able to work indoors and outdoors year-round.   

Beneficial Skills and Qualifications  

• Spanish or Amharic speaking, writing, and reading fluency preferred.  

• Experience aiding individuals and groups facing difficulties such as economic disadvantage, unemployment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, and inadequate housing. 

• Veterans are encouraged to apply.  

Position Requirements    

This is a full-time position based on-site, with occasional responsibilities requiring flexibility for evening or weekend activities. Travel within the City of Alexandria is sometimes required.   

The physical requirements listed above must be met for long periods of time.  

Is this position right for you? 

We strongly encourage people of every race, color, orientation, age, gender, origin, and ability to apply. Candidates with lived experience in the services we provide are highly desired. We value a diverse workplace and prioritize an inclusive climate without discrimination and harassment during the application process and after you join the team. 

Research indicates that men tend to apply for jobs when they meet just 60% of the criteria, while women and people from other marginalized groups only apply if they are a 100% match. If you are passionate about Housing Alexandria’s mission and think you have what it takes to be successful in this role, even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to consider your application. 

Salary and Benefits 

Commensurate with experience. $26hr to $28hr.  

Housing Alexandria’s benefits package includes 100% employer-paid individual medical, dental, vision, life, and disability insurance. It also includes up to 5% matching 401(k), parental leave, HSA, tuition assistance, paid networking opportunities, a wellness program, robust paid time off, and more.   

How to apply 

Please submit a resume or application found at https://www.housingalexandria.org/ to resumes@housingalexandria.org. Professional references are required as part of the interview process.  

NOTE 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship. 

Housing Alexandria is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.