How do I write a cover letter?
Include these details:
-Your name
-The date you are writing the letter
-The company you are applying to (Housing Alexandria)
-The position title(s) you are applying for
-You may address the cover letter to Miss Alessandra Brolin
Answer these questions as if you are writing a letter to someone:
Why are you interested in the position? Think about: What do you like about your job?
Why are you qualified for the position? Think about: What have you learned from your years of experience that makes you uniquely good at your job?
Why do you want to work for Housing Alexandria? Think about: Why are you interested in working for a mission-driven non-profit instead of a for-profit property management company?
Formatting
We are not looking for specific formatting, length, or presentation of any kind. As long as it includes all the content outlined above, we will accept it.
Ultimately, we are looking for a genuine statement about your passion and qualification for the new role you are interested in.
We appreciate the time and commitment to your application and we will do our best to maintain consistent and clear communication throughout the job application process.
Concierge
Housing Alexandria (HALX) is a mission-driven organization committed to creating thriving communities through affordable housing. Join our team and help make a difference in our residents’ lives! Learn more at housingalexandria.org. To apply, send your resume and cover letter to resumes@housingalexandria.org.
Purpose of Position
The Concierge ensures exceptional resident satisfaction and seamless day-to-day property operations. They serve as the first point of contact for current and potential residents, visitors, and vendors. The Concierge assists in problem-solving, conducting tours, providing outstanding customer service while assisting with administrative and operational tasks. They act as liaisons between residents, HALX teams, and external partners to create a welcoming and organized environment.
The ideal candidate is an outgoing, proactive problem solver with excellent customer service skills. They have excellent communication skills, are highly organized, and are comfortable learning and using technology to improve processes. Spanish language skills preferred. This position reports to the Community Lead or relevant supervisor.
Primary Responsibilities
Resident Support
-Address resident concerns promptly and professionally, ensuring timely resolution or escalation as necessary.
-Assist residents with maintenance requests, ensuring accurate documentation and proper follow-up through property management systems like Entrata.
-Provide basic guidance on Entrata features to residents, such as making payments or submitting requests.
-Support community events by assisting with communication and execution.
-Execute property walks and consistent reporting to ensure that the property meets safety and touring standards.
Operational Coordination
-Manage inbound calls, respond to inquiries, and route calls to the appropriate team members.
-Assist with leasing activities by responding to inquiries and compliance-related questions, coordinating and executing tours, and new resident welcome activities.
-Receive, log, and manage the distribution of packages for residents, ensuring proper handling and secure storage.
-Assist with inventory, organization, ordering, and tracking of equipment for all property teams.
Ongoing Work
-Maintain accurate records of interactions, service requests, and resident concerns using property management software.
-Assist with general administrative tasks to support property operations as needed.
-Participate in training and professional development opportunities to build skills in leasing and marketing and obtain necessary certifications.
-Support HALX fundraising and brand-building campaigns.
-Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion.
-Perform other duties as directed.
Required Skills and Qualifications
-Excellent communication and interpersonal skills with a friendly and professional demeanor.
-Tech-savvy, with the ability to navigate property management software (e.g., Entrata) and update online platforms effectively.
-Strong organizational and time management skills.
-Entry-level experience or education in leasing or customer service, preferably in the affordable housing sector.
-Commitment to supporting Housing Alexandria’s mission, values, and commitment to diversity, equity, and inclusion.
Physical Requirements
Concierge team members need to be physically fit to perform their job duties, which can include:
-Regularly lifting and carrying objects up to 25 pounds
-Pushing, pulling, and moving objects
-Prolonged periods of standing and walking
-Bending and stretching to access equipment and objects
-Climbing ladders and steps
Beneficial Skills and Qualifications
-Spanish or Amharic speaking, writing, and reading fluency preferred.
-Basic knowledge of Landlord-Tenant and Fair Housing laws.
-Experience aiding individuals and groups facing difficulties such as economic disadvantage, unemployment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, and inadequate housing.
Position Requirements
This is a full-time position based on-site, with occasional responsibilities requiring flexibility for evening or weekend activities. Travel within the City of Alexandria is sometimes required.
Is this position right for you?
We strongly encourage people of every race, color, orientation, age, gender, origin, and ability to apply. Candidates with lived experience in the services we provide are highly desired. We value a diverse workplace and prioritize an inclusive climate without discrimination and harassment during the application process and after you join the team.
Research indicates that men tend to apply for jobs when they meet just 60% of the criteria, while women and people from other marginalized groups only apply if they are a 100% match. If you are passionate about Housing Alexandria’s mission and think you have what it takes to be successful in this role, even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to consider your application.
Salary and Benefits
Commensurate with experience. $16hr to $18hr.
Housing Alexandria’s benefits package includes 100% employer-paid individual medical, dental, vision, life, and disability insurance. It also includes up to 5% matching 401(k), parental leave, HSA, tuition assistance, paid networking opportunities, a wellness program, robust paid time off, and more.
How to apply
Please submit a resume and cover letter to resumes@housingalexandria.org. Only resumes that include a cover letter will be considered. Professional references are required as part of the interview process.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
Housing Alexandria is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.
